What Is Responsible Gaming?
Responsible gaming means playing in a way that stays fun, stays affordable, and stays in your control. At Cricketex, we believe that the vast majority of players who enjoy our platform — whether they're playing Mines, Ocean Lord, Fisher Game, or any of our other games — do so without any problems at all. Gaming is entertainment, and for most people it stays that way.
But we also know that for a small number of players, gambling can become something more than entertainment. It can start to feel like a need rather than a choice. It can affect finances, relationships, and mental health. Cricketex takes that reality seriously, and our responsible gaming programme exists to support players before problems develop, not just after.
Responsible gaming at Cricketex is built around three principles: awareness, tools, and support. We want every player to be aware of the risks associated with gambling, to have access to practical tools that help them stay in control, and to know that support is available whenever they need it — without stigma, without judgment, and without delay.
Gambling Is Entertainment — Not a Way to Make Money
This is probably the most important thing we can say on this page. Gambling — including all the games on the Cricketex platform — is entertainment. The house always has a mathematical edge over time. That's how gaming platforms work, and it's true of every game on Cricketex, from Mines to Mini Baccarat to Ice Hockey.
If you find yourself thinking of Cricketex as a way to earn income, recover money you've lost, or solve a financial problem, please stop and read the rest of this page carefully. Chasing losses is one of the most common patterns in problem gambling, and it almost always makes things worse. The money you've lost is gone — no amount of additional play is guaranteed to bring it back.
Play with money you can afford to lose. Set a budget before you start, stick to it, and treat any winnings as a bonus rather than an expectation. That mindset is the foundation of responsible gaming.
Setting Limits — The Most Powerful Tool You Have
Cricketex gives every registered player access to a full suite of limit-setting tools directly within their account settings. These tools are free, easy to use, and take effect immediately. Here's what you can set:
- Deposit limits: Set a maximum amount you can deposit per day, week, or month. Once you hit your limit, no further deposits are accepted until the period resets.
- Loss limits: Set a maximum amount you're willing to lose in a given period. When you reach your loss limit, your account is automatically restricted from further play until the period ends.
- Session time limits: Set a maximum session length. When your time is up, you'll receive a notification and the option to end your session.
- Wager limits: Set a maximum stake per bet, so individual bets stay within a range you're comfortable with.
Increasing a limit always requires a 24-hour cooling-off period before the increase takes effect. Decreasing a limit takes effect immediately. This asymmetry is intentional — it's designed to protect you from impulsive decisions made in the heat of the moment.
Taking a Break — From Cool-Off to Self-Exclusion
Sometimes you just need to step away. Cricketex offers two levels of account pause, depending on what you need:
- Cool-off period: A short break of 24 hours, 48 hours, or up to 30 days. Your account is suspended for the chosen period. You can request a cool-off at any time through your account settings or by contacting support.
- Self-exclusion: A longer-term or permanent account closure for players who feel they need a more serious break. Self-exclusion periods start at 6 months and can be set to permanent. During self-exclusion, your account is fully locked and you will not receive any marketing communications from Cricketex.
Reactivating a self-excluded account is not instant. There is a mandatory reflection period before any reactivation request is processed, and our responsible gaming team will reach out to check in before your account is reopened. We do this because we care about your long-term wellbeing, not just your short-term activity on the platform.
Protecting Others — Account Sharing and Minors
Your Cricketex account is personal to you. Please do not share your login credentials with anyone, including family members. This is especially important if there are people under 18 in your household. If you share a device with others, always log out of your Cricketex account when you're done playing, and consider using your device's parental control features to restrict access to gaming sites.
If you suspect that someone under 18 has accessed a Cricketex account — whether yours or their own — please contact our support team immediately at [email protected]. We will investigate and take action as quickly as possible.