Your personal data belongs to you. This policy explains exactly what Cricketex collects, why we collect it, how we protect it, and what rights you have over your own information.
Six things Cricketex commits to on data privacy — in plain language, before you read the full policy.
All personal data stored by Cricketex is encrypted at rest and in transit. We use industry-standard TLS encryption for all data transfers between your device and our servers. Your account credentials are hashed and never stored in plain text.
Cricketex does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and improve the Cricketex platform experience for Bangladesh players.
Cricketex never stores your bKash, Nagad, or Rocket PIN or account password. Payment transactions are processed directly through each provider's secure API. No Cricketex staff member will ever ask for your mobile banking credentials.
Registered Cricketex players have the right to access, correct, and request deletion of their personal data. You can submit a data request at any time by contacting our support team. We respond to all data requests within 30 days.
Cricketex collects only the data we genuinely need to operate your account and comply with legal requirements. We don't collect data for the sake of it. If we don't need it to serve you, we don't ask for it.
In the unlikely event of a data breach that affects your personal information, Cricketex will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure. We don't hide security incidents.
Summary: Cricketex collects personal data to operate your account, process BDT payments via bKash and Nagad, and comply with legal obligations. We do not sell your data. You have the right to access, correct, and delete your information at any time. This policy applies to all users of the Cricketex platform at cricketex.vip and through the Cricketex Android app.
Cricketex ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Cricketex collects, uses, stores, and protects personal data in connection with the operation of the Cricketex online gaming platform at cricketex.vip and through the Cricketex Android application.
This policy applies to all registered players, visitors to the Cricketex website, and anyone who interacts with our platform in any capacity. By registering a Cricketex account or using the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Cricketex is designed specifically for players in Bangladesh. Our payment integrations with bKash, Nagad, and Rocket, our Bengali-language support, and our BDT-denominated accounts all reflect our commitment to serving the Bangladesh market. This Privacy Policy is written with Bangladesh players in mind and reflects the data practices relevant to operating a platform in this market.
This Privacy Policy should be read alongside the Cricketex Terms and Conditions, available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming. Together, these documents form the complete agreement between you and Cricketex regarding your use of the platform.
Cricketex collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform.
Information you provide directly:
Information collected automatically:
The table below summarises the main categories of personal data Cricketex collects and the primary purpose for each:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, National ID | Age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account access, support, notifications |
| Payment Data | bKash / Nagad / Rocket number | Deposit and withdrawal processing |
| Technical Data | IP address, device ID, OS version | Security, fraud prevention |
| Usage Data | Games played, bets, session times | Platform improvement, responsible gaming |
| Communications Data | Support chat, emails | Customer service, dispute resolution |
Cricketex uses the personal data we collect for the following purposes. We only use your data for purposes that are consistent with why it was collected, and we do not use your data in ways that would surprise you or that you would reasonably object to.
Marketing Communications: Cricketex will only send you promotional messages if you have opted in during registration or through your account settings. You can opt out of marketing communications at any time by contacting support or updating your notification preferences in your account settings. Opting out of marketing does not affect essential account communications.
Cricketex processes your personal data on the following legal bases, depending on the specific processing activity involved:
Where Cricketex relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental privacy rights. If you have questions about this assessment, you may contact us using the details in Section 12.
Cricketex does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Our Commitment: Every third party that receives Cricketex player data is subject to a data processing agreement that requires them to protect your data to the same standard we apply ourselves. We do not allow third parties to use your data for their own marketing or commercial purposes.
The Cricketex website uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. This section explains what cookies we use and how you can control them.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your Cricketex account. The Cricketex Android app uses equivalent device-level tracking technologies governed by the same principles described here.
Cricketex retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods we apply are as follows:
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, Cricketex will securely delete or anonymise the data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
Cricketex takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:
While Cricketex implements robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Cricketex account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
Security Tip: Cricketex staff will never ask for your account password or your bKash, Nagad, or Rocket PIN via any channel. If anyone claiming to be from Cricketex asks for these details, do not provide them and report the contact to our support team immediately.
As a Cricketex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12. We will respond to all data rights requests within 30 days.
Request a copy of all personal data Cricketex holds about you, including account data, transaction history, and game activity logs.
Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require identity verification.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Request a copy of your personal data in a structured, machine-readable format that you can transfer to another service provider.
Object to processing of your data based on legitimate interests, including profiling for marketing purposes. You can opt out of marketing at any time.
Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for anti-money laundering compliance. Where we are unable to fulfil a data rights request in full, we will explain the reason clearly.
The Cricketex platform is strictly for adults aged 18 and above. Cricketex does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Cricketex platform in any way.
If Cricketex becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. Any deposits made by a minor will be returned and any winnings will be forfeited.
If you are a parent or guardian and believe that your child has registered a Cricketex account, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
Cricketex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent update is displayed at the top of this page.
When we make material changes to this Privacy Policy — changes that significantly affect how we collect or use your personal data — we will notify registered players via email or in-platform notification at least 7 days before the changes take effect. Minor changes such as clarifications or corrections may be made without prior notice.
Continued use of the Cricketex platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support. We encourage you to review this policy periodically to stay informed about how Cricketex protects your privacy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Cricketex handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond promptly.
When submitting a data rights request, please include your registered mobile number and a brief description of your request. This helps us locate your account and process your request as efficiently as possible. We aim to respond to all privacy-related queries within 5 business days and to complete all formal data rights requests within 30 days.
We're here to help: Privacy can feel complicated, but your rights are straightforward. If you're ever unsure about what data Cricketex holds about you or how it's being used, just ask. Our support team is available in both English and Bengali and will be happy to walk you through anything in this policy.
Now you know exactly how Cricketex protects your privacy. Register your free account today and enjoy Bangladesh's most trusted online gaming platform — with full confidence that your personal data is in safe hands.
18+ only. Please play responsibly. Responsible Gaming